Thank you for reporting your concern to City of Cambridge via Commonwealth Connect. We have reviewed the information you provided our staff and will be investigating this issue further. This has been received as Service Request #4096.

A work task has been assigned for this issue.

Is there any way that I can know when they'll actually be coming?

Thank you for reporting this issue to us. We are pleased to report back to you that this issue is now resolved.

I'm happy that they finally showed up -- about 6 months after I reported it. But, it would have been much better if someone had communicated the status of the request, sometime in the interim. (It was not good to not know what was going on.)